THE GENERAL CONDITIONS OF SALE DETAILED BELOW (HEREINAFTER REFERRED TO AS THE "GENERAL CONDITIONS"), GOVERN, TO THE EXCLUSION OF ALL OTHER TERMS, THE CONTRACTUAL RELATIONS BETWEEN ANY NON-PROFESSIONAL BUYER OF THE WWW.TRACIAPARIS.COM WEBSITE (HEREINAFTER REFERRED TO AS THE "BUYER" OR "YOU") AND THE MERCHANT, TRACIA PARIS, WHICH BELONGS TO TRACIA PARIS, A COMPANY WITH SHARE CAPITAL OF 2 000 EUROS, WHOSE REGISTERED OFFICE IS SITUATED AT 14 RUE VAVIN 75006 PARIS, ENTRY NO. 901 446 765 IN THE PARIS TRADE AND COMPANIES REGISTER, WITH VAT REGISTRATION NO. FR95901446765 (HEREINAFTER REFERRED TO AS “TRACIA PARIS").
THESE GENERAL CONDITIONS SHALL BE THE SOLE APPLICABLE CONDITIONS AND SUPERSEDE ALL OTHER CONDITIONS, SAVE AS OTHERWISE EXCEPTIONALLY PROVIDED IN ADVANCE, EXPRESSLY AND IN WRITING. TRACIA PARIS MAY NEED TO AMEND CERTAIN PROVISIONS OF ITS GENERAL CONDITIONS WITHOUT NOTICE AND, ACCORDINGLY, THESE CONDITIONS MUST BE RE-READ BEFORE ANY ORDER IS PLACED ON WWW.TRACIAPARIS.COM WEBSITE (HEREINAFTER REFERRED TO AS THE "WEBSITE").
THE GENERAL CONDITIONS ARE ACCESSIBLE AT ANY TIME ON THE WEBSITE AND PREVAIL, IF APPLICABLE, OVER ANY OTHER VERSION OR ANY OTHER CONTRADICTORY DOCUMENT. SUCH AMENDMENTS SHALL BE BINDING UPON THEIR BEING PUT ONLINE AND SHALL NOT APPLY TO CONTRACTS CONCLUDED PREVIOUSLY. EACH PURCHASE FROM THE WEBSITE IS GOVERNED BY THE GENERAL CONDITIONS APPLICABLE AT THE DATE OF THE ORDER.
PLACING AN ORDER
THE BUYER CAN ORDER ONLINE, VIA THE ONLINE CATALOGUE AND ORDER FORM PROVIDED THEREIN.
THE ORDERING PROCESS CONSISTS OF THREE (3) STEPS. ONCE YOU HAVE CHOSEN YOUR PRODUCTS (SIZE, COLOUR AND QUANTITY) AND SUBMITTED YOUR ORDER, YOU MUST:
- CREATE AN ACCOUNT, SIGN IN OR ORDER AS VISITOR
- ACCEPT THE GENERAL CONDITIONS BY CHECKING THE BOX PROVIDED FOR THIS PURPOSE ON YOUR ORDER SUMMARY PAGE (ENTITLED "ORDER REVIEW")
- CHOOSE YOUR PREFERRED PAYMENT METHOD.
ONCE YOU HAVE CHOSEN YOUR PAYMENT METHOD, YOU MUST MAKE THE PAYMENT FOR YOUR ORDER, THEREBY CONCLUDING THE SALE CONTRACT BINDING YOU TO TRACIA PARIS.
ANY ORDER CONSTITUTES ACCEPTANCE OF THE PRICES AND DESCRIPTIONS OF THE PRODUCTS AVAILABLE FOR PURCHASE. ANY OBJECTION IN THIS RESPECT SHALL BE MADE IN THE CONTEXT OF A POSSIBLE EXCHANGE AND THE GUARANTEES MENTIONED BELOW.
IN CERTAIN CASES, IN PARTICULAR FAILURE TO PAY, AN ERROR IN THE ADDRESS PROVIDED OR ANOTHER PROBLEM WITH THE BUYER’S ACCOUNT, TRACIA PARIS RESERVES THE RIGHT TO BLOCK THE BUYER’S ORDER UNTIL THE PROBLEM IS RESOLVED.
IF A PRODUCT ORDERED IS NOT AVAILABLE, THE BUYER SHALL BE INFORMED BY EMAIL.
THE ORDER WILL THEREFORE BE CANCELLED AND, IF APPLICABLE, REIMBURSED. THE REST OF THE ORDER SHALL REMAIN FIRM AND DEFINITIVE.
FOR ANY QUESTION REGARDING THE ORDER TRACKING, THE BUYER CAN REFER TO THE ORDER TRACKING NUMBER RECEIVED IN THE ORDER CONFIRMATION EMAIL, OR SEND AN EMAIL TO BONJOUR@TRACIAPARIS.COM
PRODUCT INFORMATION
THE PRODUCTS GOVERNED BY THESE GENERAL TERMS AND CONDITIONS ARE THOSE FEATURED ON THE WEBSITE AND WHICH ARE MARKED AS BEING SOLD AND DISPATCHED BY TRACIA PARIS. THEY ARE AVAILABLE WHILE STOCKS LAST.
TRACIA PARIS PRODUCTS ARE DESCRIBED AND PRESENTED WITH AS MUCH ACCURACY AS POSSIBLE. NONETHELESS, TRACIA PARIS CANNOT BE HELD LIABLE IF SUCH DESCRIPTIONS ARE CHARACTERISED BY ERRORS OR OMISSIONS.
PRODUCT PHOTOGRAPHS ARE NOT CONTRACTUAL.
PRICES
TRACIA PARIS RESERVES THE RIGHT TO MODIFY ITS PRICES AT ANY TIME, BUT UNDERTAKES TO APPLY THE PRICE INDICATED WHEN ORDERS ARE PLACED, SUBJECT TO AVAILABILITY ON THIS DATE.
THE PRICES ARE GIVEN IN EUROS. THEY DO NOT INCLUDE DELIVERY COSTS, WHICH ARE CHARGED SEPARATELY AND INDICATED BEFORE VALIDATION OF THE ORDER. THE PRICES TAKE INTO ACCOUNT VAT APPLICABLE ON THE ORDER DATE AND ANY CHANGE IN THE APPLICABLE VAT RATE WILL BE AUTOMATICALLY REFLECTED IN THE PRICE OF THE PRODUCTS IN THE ONLINE STORE.
THE PRICE MUST BE PAID IN FULL WHEN ORDERING. THE AMOUNTS PAID CANNOT, UNDER ANY CIRCUMSTANCES, BE CONSIDERED AS A DEPOSIT OR ADVANCE PAYMENT.
PAYMENT AND ELECTRONIC SIGNATURE
THE PRICE IS PAYABLE IN FULL, ON THE DAY THE ORDER IS PLACED BY THE BUYER.
THE FOLLOWING PAYMENT METHODS ARE ACCEPTED BY TRACIA PARIS :
- PAYMENT BY BANK CARD (AMEX, CARTE BLEUE, VISA OR MASTERCARD)
- PAYMENT BY PAYPAL AND APPLE PAY
TRACIA PARIS RESERVES THE RIGHT TO SUSPEND THE PROCESSING OR DELIVERY OF ANY ORDER IF A PAYMENT BY CREDIT CARD IS DECLINED BY THE OFFICIALLY ACCREDITED ORGANISATIONS OR IN THE EVENT OF NON-PAYMENT. IN PARTICULAR, TRACIA PARIS RESERVES THE RIGHT TO REFUSE TO MAKE A DELIVERY OR FULFIL AN ORDER PLACED BY A BUYER WHO HAS NOT PARTIALLY OR FULLY PAID FOR A PREVIOUS ORDER OR WITH WHOM A DISPUTE CONCERNING PAYMENT IN ONGOING.
THE PROVISION ONLINE OF THE BUYER’S CREDIT CARD NUMBER AND FINAL VALIDATION OF AN ORDER SHALL CONSTITUTE PROOF OF THE BUYER’S CONSENT IN ACCORDANCE WITH THE PROVISIONS OF THE LAW OF 13 MARCH 2000 AND CONSTITUTE:
- LIABILITY FOR PAYMENT OF THE AMOUNTS DUE WITH RESPECT TO THE ORDER FORM,
- SIGNATURE AND EXPRESS CONSENT TO ALL OPERATIONS CARRIED OUT
IN CASE OF FRAUDULENT USE OF THEIR CREDIT CARD, THE BUYER IS INVITED, AS SOON AS SUCH USE IS OBSERVED, TO SEND AN EMAIL TO BONJOUR@TRACIAPARIS.COM
THE BANK'S AUTHORISATION SERVER IS SECURED BY S.S.L (SECURE SOCKET LAYER) ENCRYPTION TO PROVIDE OPTIMUM PROTECTION FOR ALL MEANS-OF-PAYMENT DATA.
PROOF OF TRANSACTION
COMPUTERISED RECORDS, STORED ON TRACIA PARIS’ COMPUTER SYSTEMS UNDER REASONABLE SECURITY CONDITIONS, SHALL BE CONSIDERED PROOF OF COMMUNICATION, ORDERS AND PAYMENTS MADE BETWEEN THE PARTIES. ORDER FORMS AND INVOICES ARE ARCHIVED ON A RELIABLE AND SUSTAINABLE MEDIUM WHICH CAN BE PRODUCED AS PROOF.
RETURNS
ON RECEIPT OF HIS/HER ORDER, THE BUYER SHALL CHECK THE COMPLIANCE OF THE PRODUCTS RECEIVED IN PERFORMANCE OF THAT ORDER. ANY ANOMALY AFFECTING THE DELIVERY (NAMELY: MISSING OR DAMAGED PRODUCTS, DAMAGED PARCELS) MUST FIRST, WITHOUT FAIL, BE NOTED ON THE DELIVERY SLIP IN THE FORM OF HANDWRITTEN, SIGNED RESERVATIONS TO THE CARRIER.
FOLLOWING THIS, ANY ANOMALY MUST BE REPORTED AS SOON AS POSSIBLE AFTER RECEIPT OF THE PRODUCTS TO THE TRACIA PARIS BUYER CARE TEAM:
- BY LETTER VIA ORDINARY POST TO TRACIA PARIS, 14 RUE VAVIN, 75006 PARIS, FRANCE
- BY E-MAIL AT BONJOUR@TRACIAPARIS.COM
IN THE CASE OF A DELIVERY ERROR, THE BUYER SHALL MAKE ANY CLAIM REGARDING AN ERROR AND/OR THE NON-COMPLIANCE OF THE NATURE OR QUALITY OF PRODUCTS IN RELATION TO THE INDICATIONS ON THE ORDER FORM, TO TRACIA PARIS WITHIN THREE WORKING DAYS AFTER DELIVERY. ANY CLAIM MADE AFTER THIS DEADLINE WILL BE REJECTED.
THE CLAIM CAN BE MADE BY THE BUYER BY EMAIL, TO BONJOUR@TRACIAPARIS.COM
ANY CLAIM NOT MADE IN ACCORDANCE WITH THE REGULATIONS DEFINED ABOVE AND WITHIN THE GIVEN DEADLINES CANNOT BE TAKEN INTO ACCOUNT AND WILL RELEASE TRACIA PARIS FROM ANY LIABILITY VIS-À-VIS THE BUYER.
IN THE CASE OF A DELIVERY ERROR OR EXCHANGE, ANY PRODUCT TO EXCHANGE OR BE REIMBURSED SHALL BE RETURNED TO TRACIA PARIS IN FULL AND IN ITS ORIGINAL PACKA
GING TO THE FOLLOWING ADDRESS: TRACIA PARIS, 14 RUE DE VAVIN, 75006 PARIS.
THE RETURN COSTS ARE TAKEN CARE OF BY TRACIA PARIS WITHIN THE EU. THE RETURNS COSTS ORIGINATING FROM OUTSIDE THE EU WILL BE THE CUSTOMER'S EXPENSE. A SHIPPING LABEL WILL BE PROVIDED BASED ON THE PICK UP INFORMATION INDICATED BY THE BUYER. IN THE EVENT OF ABNORMAL OR UNREASONABLE RETURNS, TRACIA PARIS MAY REFUSE TO HONOUR ANY FUTURE ORDER.
RIGHT OF WITHDRAWAL
IN ACCORDANCE WITH THE APPLICABLE LEGAL PROVISIONS, THE BUYER HAS A PERIOD OF FOURTEEN (14) DAYS FROM THE DATE OF RECEIPT TO EXERCISE HIS/HER RIGHT TO WITHDRAW FROM THE CONTRACT WITH TRACIA PARIS, WITHOUT HAVING TO PROVIDE ANY EXPLANATION OR PAY ANY PENALTY, PROVIDED THAT THE PRODUCT(S) IS (ARE) RETURNED IN ITS (THEIR) ORIGINAL CONDITION, NEITHER WORN NOR WASHED, WITHIN FOURTEEN (14) DAYS OF COMMUNICATION OF THE DECISION TO WITHDRAW.
DAMAGED, SOILED OR INCOMPLETE PRODUCTS WILL NOT BE ACCEPTED.
THE PRODUCT(S) MUST BE RETURNED IN ITS (THEIR) ORIGINAL INNER AND OUTER PACKAGING, TO THE FOLLOWING ADDRESS: TRACIA PARIS, 14 RUE VAVINN, 75006 PARIS, FRANCE.
THE RIGHT OF WITHDRAWAL MAY BE EXERCISED BY CONTACTING THE BUYER CARE TEAM: BONJOUR@TRACIAPARIS.COM